Terms of service

Payments, refunds and cancellations

One to one sessions, puppy classes and workshops require a 50% deposit to secure the booking. Any sessions, classes or workshops which are cancelled within 24 hours of the booking, or bookings that are not attended, will result in the deposit being lost.

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Safety

Any instances of accident or injury to you or your dog must be reported at the time they occur. Please follow my instructions at all times. Please keep your dog on the lead at all time unless told otherwise. You are responsible for your dog at all times. Children under the age of 18 must be accompanied by an adult.

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‍Health and vaccination

All dogs and puppies must be suitably vaccinated against potential risk of disease, as well as being treated for internal and external parasites. There can be no guarantee that there is no risk of disease at any venue or when in contact with other dogs and equipment (such as toys). It is the owners/handler’s responsibility to ensure their dog is fully protected against the risk of disease.
Please advise in advance of any session if your dog has been unwell or if they have been in contact with another dog infected with a contagious disease. Depending on the issue, it may be advisable for the session to be cancelled or re-arranged. It is the owner’s responsibility to ensure their dog is fit and healthy for the session.

If your dog has any known allergies or food intolerances, please make me aware before the session and provide your own appropriate food.
If your dog comes into season, please let me know ahead of the session so we can make adequate plans ahead of time.

‍Privacy

The personal information on your booking form will be kept confidential and won’t be passed on to any third party.
Photographs and/or videos are occasionally taken during training sessions to be used on my social media sites and/or website. If you do not wish for photographs/videos of you or your dog to be used for marketing purposes, please let me know.

Equipment

Please ensure your dog wears appropriate fitting equipment including collars, leads and harnesses.

‍Disclaimer

I make every effort to ensure the safety of both clients and dogs in training sessions. By making a booking you accept that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify me for all personal injury and damage to property while attending training sessions.
You agree to assume all responsibility for any risks, injuries and damages, known or unknown, which might occur as a result of your dog attending such sessions. You also agree to make any person who accompanies you to the session(s) or who comes in your place aware that they are there at their own risk. You understand and accept that your dog (and his/her behaviour) remains your entire responsibility at all times, whether or not in the presence of a dog trainer.